Terms & Conditions
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Terms & Conditions
Terms and Conditions – Nimble Appliance Repairs LTD
Please read the following terms and conditions carefully. They outline important information about the services provided by Nimble Appliance Repairs LTD. By booking our services, you agree to be bound by these terms. If you have any questions or need a copy in a larger font, please contact us.
1. Services We Provide
Nimble Appliance Repairs LTD specialises in the repair and installation of domestic appliances, including washing machines, tumble dryers, ovens, fridges, freezers, and dishwashers. We do not work on gas appliances or boilers.
2. Use of Subcontractors
We may use trusted subcontractors to carry out services on our behalf. All subcontractors are fully qualified and expected to meet the same high standards we uphold.
3. Booking Appointments
All appointments must be arranged in advance. We will do our best to accommodate your preferred time, but availability cannot be guaranteed.
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You will be given a clear quote or call-out fee at the time of booking.
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Any additional faults or required parts found during the visit will be discussed with you before proceeding.
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If you need to cancel or reschedule, please give at least 24 hours’ notice. Late cancellations may incur a fee.
4. Access and Working Conditions
You must provide safe, unobstructed access to the appliance. Please inform us in advance if your appliance is heavy, stacked, integrated, or located in a restricted space, so we can arrange appropriate lifting assistance if needed.
5. Payment Terms
Payment is due on completion of the service, unless otherwise agreed in writing. We accept:
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Cash
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Credit/debit cards
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Bank transfers
If an invoice is issued, it must be settled within the terms stated.
6. Warranty on Repairs
We offer a 30-day labour warranty on repairs covering the same fault reported. If the issue recurs within 90 days, we may carry out a return visit free of charge, provided:
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The fault is the same as initially reported
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No third party has interfered with the appliance
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The appliance has been used normally and not moved or damaged
New or unrelated issues are not covered.
7. Parts and Customer-Supplied Items
We use high-quality or genuine parts from trusted suppliers. Warranty on parts is subject to the terms of the supplier.
If you choose to supply your own parts:
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You must inform us in advance
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We are not liable for incorrect, faulty, or poor-quality parts
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A call-out fee will still apply, even if we are unable to complete the repair due to issues with the part
8. Water Leaks and Damage
While we take great care during our work, we cannot be held responsible for:
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Water damage resulting from existing leaks or appliance failure after service
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Damage to flooring, cabinetry, or property caused by appliance faults, prior installation issues, or pre-existing conditions
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Corrosion, worn fittings, or unsafe plumbing discovered during the job
We always aim to highlight known risks before proceeding.
9. Limitation of Liability
Nimble Appliance Repairs LTD is not liable for:
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Damage caused by appliance failure after our visit
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Loss or damage to property as a result of appliance misuse or poor prior installation
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Delays due to part availability, customer-supplied parts, or restricted access
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Consequential losses, such as food spoilage, business interruption, or loss of income
Our liability is strictly limited to the value of the service provided.
10. Customer Responsibilities
Customers must:
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Provide clear and honest information about the appliance and fault
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Ensure someone over 18 is present at the property during the visit
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Clear the area of valuables, pets, and hazards before our technician arrives
Failure to meet these responsibilities may delay the job or result in cancellation charges.
11. Privacy
We take your privacy seriously. Any personal data collected will be used solely for the purpose of providing services and maintaining records. We do not share your data with third parties, unless legally required to do so.
12. Feedback and Complaints
We welcome all feedback. If you have a concern or complaint, please contact us directly. We are committed to resolving issues quickly and professionally.
13. Legal Jurisdiction
These terms and conditions are governed by the laws of England and Wales. Any disputes will be handled exclusively by the courts of England and Wales.