Nimble Terms & Conditions

Please read these Terms and Conditions carefully before booking any service. By engaging Nimble Appliance Repairs LTD, you confirm acceptance of these terms.

If you have any questions or require a large-print copy, please contact us at info@nimbleappliancerepairs.co.uk.

1. Services Provided

Nimble Appliance Repairs LTD specialises in the repair, installation, and servicing of domestic appliances including (but not limited to):

• Washing machines
• Washer-dryers
• Tumble dryers (including heat pump models)
• Dishwashers
• Electric ovens, hobs, and cookers
• Fridges and freezers

Important clarifications:

• We do not service boilers, central heating systems, or any dedicated gas-only appliances.
• Domestic appliances located in commercial premises may be serviced at your request, but no warranty applies and all risks are assumed by the customer.
• All services are strictly subject to these Terms & Conditions and at the customer’s own risk.

2. Booking Appointments

• All visits must be arranged in advance by phone, email, or our website booking form.
• We aim for same/next-day service where possible, but this depends on engineer availability, location, and workload.
• A call-out fee is payable in all cases. This covers travel, time, and diagnosis, regardless of the outcome.

The call-out fee remains payable if:

• The appliance is deemed beyond economical repair (BER).
• No fault is found at the time of inspection.
• The fault is linked to power, water, or drainage supply issues external to the appliance.
• Required parts are obsolete, unavailable, or delayed by suppliers.

Cancellations:

• At least 24 hours’ notice is required to cancel or reschedule.
• Late cancellations, missed appointments, or customer no-shows will be charged at full call-out fee.
• If you are not home or fail to provide access, the call-out is still chargeable.

3. Engineer Network

Services may be provided by:

• Nimble Employed Engineers – direct employees of Nimble Appliance Repairs LTD.
• Nimble Direct Contractors – independent engineers who commit to work to Nimble’s standards.
• Nimble Service Partners – trusted engineers engaged on an ad-hoc basis. In such cases, Nimble acts as an introducer and your contract is with the Service Partner directly.

Nimble holds no liability for the actions of Service Partners beyond the introduction. Any guarantees, payments, or claims relating to Service Partner work are between you and them.

4. Gas and Dual Fuel Appliances

• Nimble Appliance Repairs LTD does not carry out gas work under any circumstances.
• We may service the electrical side only of gas or dual-fuel appliances. Examples: replacing an oven element in a dual-fuel cooker, or repairing an electrical control board.
• All gas connections, disconnections, or movements must be handled by a Gas Safe Registered engineer.
• If an appliance must be removed to complete electrical repairs, you must arrange a Gas Safe engineer.
• Any handling of a gas appliance by Nimble engineers is strictly at your own risk.

Further information:

• Who can legally work on gas appliances? (Gas Safe Factsheet)
• Gas Safe Register

5. Access, Conditions, and Safety

5A. Unsafe or Unsuitable Conditions

Our engineers will not proceed if unsafe, abusive, or unsuitable conditions exist. These include:

• Hazardous wiring, open water, contaminated areas, or unsafe electrics.
• Presence of rodents, insects, or pests.
• Verbal or physical abuse, intimidation, or harassment of staff.
• Dangerous or unstable installations (e.g. appliances on planks, poorly supported, or stacked without proper fixings).

If unsafe conditions are found:

• The visit may be terminated immediately.
• The call-out fee remains payable in full.
• Engineers may refuse to return until conditions are rectified.

5B. Appliance Accessibility and Removal

• You are responsible for ensuring your appliance is accessible.
• Where appliances are boxed in, tiled around, sealed, or integrated into units:
  
  • Additional time or return visits may be required.
  • Extra costs may apply for removal, lifting, or refitting.
•  
• Engineers may decline to remove appliances if risk of property damage is high.

When reinstalled:

• Appliances may not sit perfectly straight or flush due to unit or flooring limitations.
• Integrated doors, trims, and plinths may become damaged or not refit properly.
• Any carpentry, plumbing, or cabinet adjustments must be completed by a relevant skilled tradesperson at your own cost.

5C. Protective Measures and Limitations

• We use reasonable protective equipment (e.g. floor protectors) when moving appliances.
• Despite this, scratches, marks, dents, or damage to flooring, cabinets, or walls can still occur. Nimble accepts no liability.
• Glass, broken items, or sharp debris found under appliances may damage surfaces when moving. We are not responsible for such damage.
• Heat pump tumble dryers and very heavy appliances may require multiple engineers. Additional labour fees may apply.

5D. Pets and Household Animals

• For safety reasons, all pets (including dogs) must be kept away from the work area at all times.
• Aggressive or uncontrolled animals may result in the engineer refusing to proceed.
• If work cannot be carried out due to pets posing a risk, the call-out fee remains payable in full.

5E. Parking and Access Requirements

• Suitable parking must be available near the property for the attending engineer’s vehicle.
• If no parking is available and the engineer is unable to safely unload tools or parts, the visit may be aborted.
• In such cases, the call-out fee remains payable.
• Any parking fees (meter, permit, etc.) incurred during the visit will be charged to the customer.

6. Payment Terms

• Payment is due immediately upon completion of the visit unless otherwise agreed.
• Accepted payment methods: cash, debit/credit card, or bank transfer.
• Invoices (if issued) must be settled within the stated period.

Late payments:

• May incur statutory interest.
• Debt recovery fees and external collection may also be charged.
• Failure to pay may result in legal proceedings.

Refunds:

• Only issued if explicitly agreed.
• Always refunded to the original payment method.
• Processed within 5 working days.

7. Parts and Orders

• Parts ordered specifically for you are non-refundable and non-cancellable once paid.
• If parts are obsolete, unavailable, or delayed, the call-out fee still applies.
• Customers must supply full and accurate model/serial numbers. Incorrect information may cause delays or further costs.

Customer-supplied parts:

• Must be declared before booking.
• Nimble takes no responsibility for incorrect, faulty, or poor-quality parts.
• Call-out charges still apply if repair cannot be completed.

8. Warranty

• Nimble does not provide labour warranties.
• Warranty applies only to the part supplied and fitted by Nimble, and is limited strictly to the supplier’s terms.

Warranty exclusions:

• New or unrelated faults that develop after repair.
• Misuse, tampering, damage, or improper installation by the customer.
• Continued use of an appliance after a fault has been identified.

9. Repairs Excluded from Warranty or Liability

The following repairs/parts are excluded:

• Blockages (internal/external pipework).
• Refrigeration sealed systems (re-gassing, compressors).
• Doors, hinges, handles, seals, and glass.
• Cosmetic parts (knobs, trims, shelves, paddles, fascia).
• Consumables (bulbs, fuses, LEDs).
• Drive belts, pulleys, brushes, stators, armatures.
• Pumps blocked/damaged by foreign objects.
• PCBs, modules, and electronic boards.
• Drum bearings, seals, and tubs.
• Corrosion, rust, or unsafe plumbing conditions.
• Any gas-related repairs.

10. Liability and Risks

• All repairs are carried out at your own risk.
• By booking with Nimble, you acknowledge and accept:
  
  • Repairs can expose or accelerate existing weaknesses.
  • Some issues can only be diagnosed after parts are replaced.
  • Fixing one fault may reveal another (“fix a fault to find a fault”).
•  

Nimble is not liable for:

• Water damage, flooding, or leaks.
• Fires or electrical failures after a repair.
• Cosmetic or structural damage caused by moving appliances.
• Food spoilage, business interruption, or income loss.

Liability cap:

• Maximum compensation is £25 per repair, at our discretion.

10A. Faults, Failures, and Risks After Repair

• You accept that:
  
  • Other faults may occur after a repair, even if not visible at the time.
  • Carrying out repairs can itself cause new issues to arise.
  • Damage may occur during a repair due to age, wear, or condition of the appliance.
  • Washing machine drums can fail suddenly and without warning, unrelated to workmanship.
  • Leaks may occur after a repair, even if none were present before.
•  

By proceeding, you confirm you accept these risks and release Nimble from liability for them.

11. Plumbing, Stopcocks, and Isolation Valves

• You must have a working stopcock that isolates the water supply to your property.
• Where isolation is not possible, work may be aborted and chargeable.
• We may use isolation valves at your request, but this is at your own risk.
• Nimble engineers are not plumbers; any leaks or damage from plumbing work are your responsibility.

12. Customer Responsibilities

You must:

• Provide accurate details of the appliance, brand, and fault.
• Ensure someone 18+ is present during the visit.
• Clear the area of valuables, pets, and obstacles before arrival.
• Accept full responsibility for measuring up replacement appliances correctly.

Failure to do so may result in aborted visits or further charges.

13. Damage Reporting

• Any damage must be reported while the engineer is on-site.
• Claims raised after departure will not be accepted.

14. Complaints and Feedback

• Complaints must be submitted in writing (preferably via email).
• We aim to respond promptly and resolve professionally.
• Negative reviews that contradict agreed Terms & Conditions may result in legal action.

15. Legal Jurisdiction

• These terms are governed by the laws of England and Wales.
• Disputes will be handled exclusively in the courts of England and Wales.
• If any part of these terms is found invalid, the rest remain enforceable.

Important Notice

By booking with Nimble Appliance Repairs LTD, you:

• Confirm you have read and understood these Terms & Conditions.
• Accept that repairs are carried out strictly at your own risk.
• Acknowledge our liability cap and exclusions in full.

Thank You

We thank you for choosing Nimble Appliance Repairs LTD and for taking the time to read our Terms & Conditions. Our goal is always to provide a professional, transparent, and fair service that protects both our customers and our engineers.